For TREC GB merchandise, an email requesting a refund should be sent to the Merchant’s department using the address on your order confirmation email.
They will advise how to return the merchandise in original packaging and condition and, upon its receipt, will issue a refund.
The refund will be made using the same payment method as the original transaction.
You are responsible for paying the return postage except where merchandise is found to be faulty.
This does not affect your statutory rights.